How to Create My Account

SIGN UP AS A CUSTOMER

It is not mandatory for you to open an account with Crafter’s Collage in order to make a purchase. Although creating an account with us is free and plus it adds to your convenience. It allows you to know the status of your order, store mailing and delivery addresses for future, track an order’s progress on its way to you, view your order history over a period of time, and create, publish and share wish lists and much more.

Creating an Account on Crafter’s Collage
Just take the curser over to the top right hand side on any page on our site and there you will find the “Sign-up” link.

By clicking on it you will be taken to a page that displays a form. Fill in the required fields with all the necessary information.

You can even choose a cool avatar image for your profile and simply click “Submit,” and you’re done.

Editing and Safeguarding Your Account Information
You can easily make changes in your account details once you have registered with us. For any buyer, changing the delivery address, contact numbers and any other information is possible. In case you have already placed an order with us, do make sure that you convey the same to the artisan. Just login to your Crafter’s Collage account and click on “Contact The artisan” button on the “My Orders” page. You can also access it directly here.

Crafter’s Collage is required by legislation to ensure that each and every one of its users is kept up-to-date on their any and all orders. We need your email address in order to keep you informed about every process and status of every order or transactions that you make with us. You can rest assured that this and all information that you provide us is kept safe with us and will never pass onto any third party whatsoever the case may be. For more information kindly visit our Privacy Policy.

Managing Your Orders
To know the whereabouts of your order just log into your account and go to the “My Orders” page. Open the order status tab and you can access all the details about your order including its dispatch, transit, estimated delivery date and all related information

You can add an attachment to your order by clicking the “Add Attachment” icon at the bottom of your order inquiry form. You will find it on the “My Orders” page or access it directly here . In case you have an enquiry about an order previously made with Crafter’s Collage , you are advised to contact the artisan as your first option. You can find the instructions for it in your “Order Dispatched” or “Order Confirmed” emails.

Our artisans are required to maintain high standards of customer service and they make sure that your every enquiry is dealt with on priority. However, Crafter’s Collage will indeed be delighted to assist you in every manner possible if it’s still needed even after having contacted the artisan. Like pointed out earlier, a user can view the status of their order by signing into their account and navigating to the “My Orders” page.

Tracking your Order
Tracking an order with Crafter’s Collage is easy if you have an account with us. You can track your order(s) by logging into your account and viewing the status of “My Orders.” If you want to be able to track your order, create an account with us because that service is not available to non-members. Contact the artisan in case you have any more questions regarding your order.

Order History
Viewing all your orders on Crafter’s Collage over a period of time is very simple. Just log into your account and go to the “My Orders” section to view all your previous orders that you have placed with Crafter’s Collage . Do note that if you created an account after making any purchases, those transactions or orders can’t be added to your account.

MANAGING YOUR ACCOUNT

Managing Listings
After having completed your registration for selling on crafterscollage.com, you will be directed to the steps required to list your products. Crafter’s Collage makes it easy for you to list your products one at a time. You can view your inventory as and when required. The information and procedure for listing products will vary depending on the type of product you are adding and on whether or not that product(s) is already in the crafterscollage.com catalogue.

Managing Orders
To view your orders, simply log into your account and navigate to the “My Orders” section. There you can find the details of your every order, their status, their payments, their shipment timings and return/refund status if any.

Protection against Fraud
Crafter’s Collage works in your best interest and does all it can to protect its sellers against fraudulent orders or similar activities, for more information kindly visit our Privacy Policy. For further assistance you can write to us at info@crafterscollage.com.

Entertaining Customer Feedback
Your customers will leave feedback and ensuring that you get positive responses is critical to achieving and maintaining success on crafterscollage.com. Be available and be regular in replying to their queries and inquiries. This way you can ensure that your customers identify you as a trustworthy seller and thus rate you high. This rating is visible to everyone who visits the marketplace and encourages them to purchase from you.