Shipping Policy


Understanding Shipment Costs

Shipping costs will vary depending on the product, method of delivery and buyer location. Shipping costs and taxes are always calculated at the checkout page after you specify the shipping destination. Do note that offers free shipping within the US (subject to change). Heavy or large items such as furniture, special equipment, handmade pottery or vases, etc. may qualify for additional shipping and handling charges.

Shipping Products

We currently use FedEx, UPS, USPS for shipping your orders to you. However, we can ship anywhere within the US via your preferred shipment service. Some artisans may choose to utilize other shipping methods or means that are more convenient to them or are more relevant to their region or country.

Returning/Exchanging/Refunding A Product

If you wish to return an item, contact our customer service team and provide them with your order number, item name, and reason for the return. Your request will be reviewed and upon approval you will be issued a return authorization. For more information visit our Returns page.

Exchanging an Item

Crafter’s Collage stores special products and thus their quantities may be limited. We advise you to order the new item separately before you apply for return of a previously bought/original item. In case you receive a damaged product or an item that is not as described on site, please get in touch with our executives at the earliest. We will do all we can to rectify the situation. Do note that a replacement may not always be possible.

Fee for Returns

Any item that is eligible for return DOES NOT entail any fee for return. You get Crafter’s Collage store credit for the purchase price and the initial shipping costs are non-refundable.

Credit for A Return

Once Crafter’s Collage receives an item, your store credit will be processed and credited to your account within 5 business days. For more assistance visit our Returns page.

If you haven’t found the answer to your query, please get in touch.