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Welcome to Crafters Collage

Crafter’s Collage is the ultimate artisan marketplace where you will find people and talent from around the world. Come together to connect, buy and sell beautiful handmade crafts and unique vintage products

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Have a Question?

Monday - Friday: 09:00 - 18:30 5726 Marlin Road Suite 514 Chattanooga, Tennessee 37411 423 498 5363 info@crafterscollage.com

Support

Orders 

Calculating Sales Tax

Your sales tax will be calculated during the checkout on cart page and will be based on the shipping destination. Remember, some countries may require duties and taxes (international shipping).
Paying for your order
Crafterscollage.com only accepts payments for all orders only via a valid PayPal account (We will introduce other modes of payment soon).

Checking the Status of Your Order

Login to your account and check the status of your order under “My Orders.” For more information visit our FAQs page.
Changing the Order after Placing It
In any such instances, you need to be quick in contacting us. We will try our best to make the necessary changes in your order to accommodate your request.

Redeeming Crafter’s Collage Store Credit?

Crafter’s Collage store credit is automatically applied to your next order and the final payable amount clearly shows the difference at the checkout page. You can open the “My Account” dropdown menu and find out the total or remaining store credit amount in favor of your account. Remember, your store credit that arises out of any returns made to crafterscollage.com DOES NOT expire. However, all credits related to special offers and promotions may be applicable for limited periods of time only. Always read the offer details carefully before making a purchase.

Support Form

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Managing Your Account

Managing Listings

After having completed your registration for selling on crafterscollage.com, you will be directed to the steps required to list your products. Crafter’s Collage makes it easy for you to list your products one at a time. You can view your inventory as and when required. The information and procedure for listing products will vary depending on the type of product you are adding and on whether or not that product(s) is already in the cracatalogage.com catalog.

Managing Orders

To view your orders, simply log into your account and navigate to the “My Orders” section. There you can find the details of your every order, their status, their payments, their shipment timings, and return/refund status if any.

Protection against Fraud

Crafter’s Collage works in your best interest and does all it can to protect its sellers against fraudulent orders or similar activities, for more information kindly visit our Privacy Policy. For further assistance, you can write to us at info@crafterscollage.com.

Entertaining Customer Feedback

Your customers will leave feedback and ensuring that you get positive responses is critical to achieving and maintaining success on crafterscollage.com. Be available and be regular in replying to their queries and inquiries. This way you can ensure that your customers identify you as a trustworthy seller and thus rate you high. This rating is visible to everyone who visits the marketplace and encourages them to purchase from you.

Dispute Resolution

Crafter’s Collage Takes Care of Any & All Disputes Arising Between Buyers and Sellers through Amicable Means

We prefer to resolve all your issues through arbitration and that will take place in New York County, New York. Settlement of any dispute is conducted in English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. A commercial arbitrator with substantial experience will be appointed to resolve intellectual property and commercial contract disputes. The prevailing party in any arbitration or resolution procedure shall be entitled to receive reimbursement of its reasonable expenses. For more information visit our Terms and Conditions (Section 9 – Resolution of Disputes).

Disputes with Users or Third Parties

In the event a dispute arises between you and another user or a third party, Crafter’s Collage encourages you to contact the user or third party to resolve the dispute amicably. If a buyer and seller are unable to resolve a dispute resulting from a transaction that occurs on Crafter’s Collage, they may choose to participate in Crafter’s Collage’s case system in order to resolve the dispute. Crafter’s Collage will not make judgments regarding legal issues or claims. For more information on the same kindly visit our Terms and Conditions (Section 9 – Resolution of Disputes)