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Welcome to Crafters Collage

Crafter’s Collage is the ultimate artisan marketplace where you will find people and talent from around the world. Come together to connect, buy and sell beautiful handmade crafts and unique vintage products

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Have a Question?

Monday - Friday: 09:00 - 18:30 5726 Marlin Road Suite 514 Chattanooga, Tennessee 37411 423 498 5363 info@crafterscollage.com

Terms and Conditions

Our Terms & Policies

 

Please read our terms of use agreement carefully before using the website, mobile applications, and services offered by Crafter’s Collage Inc. and its subsidiaries (collectively called “Crafter’s Collage”). This agreement sets forth the legally binding terms and conditions for your use of our website (www.crafterscollage.com), mobile applications, and services provided by Crafter’s Collage (collectively called “Services”).You and Crafter’s Collage are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.* By using the Services in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Services, including without limitation users such as vendors, customers, merchants, contributors of content, information and other materials or services on the Site. Important Notice: If you have any questions, please refer to the Help section of the Site.

SHIPPING

Understanding Shipment Costs

Shipping costs will vary depending on the product, method of delivery and buyer location. Shipping costs and taxes are always calculated at the checkout page after you specify the shipping destination. Do note that crafterscollage.com offers free shipping within the US (subject to change). Heavy or large items such as furniture, special equipment, handmade pottery or vases, etc. may qualify for additional shipping and handling charges.

Shipping Products
We currently use FedEx, UPS, USPS for shipping your orders to you. However, we can ship anywhere within the US via your preferred shipment service. Some artisans may choose to utilize other shipping methods or means that are more convenient to them or are more relevant to their region or country.

Returning/Exchanging/Refunding A Product
If you wish to return an item, contact our customer service team and provide them with your order number, item name, and the reason for the return. Your request will be reviewed and upon approval, you will be issued a return authorization. For more information visit our Returns page.

Exchanging an Item
Crafter’s Collage stores special products and thus their quantities may be limited. We advise you to order the new item separately before you apply for return of a previously bought/original item. In case you receive a damaged product or an item that is not as described on site, please get in touch with our executives at the earliest. We will do all we can to rectify the situation. Do note that a replacement may not always be possible.

Fee for Returns
Any item that is eligible for return DOES NOT entail any fee for return. You get Crafter’s Collage store credit for the purchase price and the initial shipping costs are non-refundable.

Credit for A Return
Once Crafter’s Collage receives an item, your store credit will be processed and credited to your account within 5 business days. For more assistance visit our Returns page.

If you haven’t found the answer to your query, please get in touch.

RETURNS AND REFUNDS

We make it easy for you return or exchange or cancel orders with us. A majority of products listed with Crafter’s Collage have a 28 days grace period. Within this grace period, you can notify the artisan of the cancellation, return or exchange of any order or item. Your grace period starts from the day your order is delivered and lasts for the next 28 days. This applies only to cancellable goods.*

Managing Your Orders – Cancel/Return/Exchange

Crafter’s Collage suggests you contact the artisan in case you want to cancel or return or exchange an order. You can let the artisan know of the same via any of the options below:

You can go to the “my orders” page and pick out the order or item that you want to cancel/return/exchange. Click on the “contact the artisan” option and simply upload the information

You can also fill in the cancellation form which is available at crafterscollage.com. Provide the necessary details such as your name, order number, order details (if needed), subject line and the reason for cancellation or return (if needed). Email the completed form to info@crafterscollage.com and you are sorted

Already Received The Order Before You Could Complete The Cancellation?

  1. Package the item/product and send it back to the artisan. Make sure that you do that within 14 days of informing us about order cancellation. It is recommended to use a signed-for delivery service along with proof of postage. Kindly do take note that the direct cost of returning the product will be borne by the buyer
  2. Crafterscollage.com functions as the artisan’s payment agent. We make sure to process the refund directly to your PayPal account 14 days after:
  3. The artisan receives the product or;
  4. You confirmed that you have returned the product to the artisan or;
  5. You informed the artisan of the cancellation/return/exchange (if no goods were delivered or supplied)

Please DO NOT discard or destroy any product if it is found to be faulty unless you have contacted the artisan and know that doing so WILL NOT affect the cancellation/refund/exchange that you may have a claim on or be entitled to.

Please note that the buyer will be liable for any damage, or diminished value accruing to the product as a result of mishandling, or transit back to the artisan. Certain handling of the product which is necessary to establish its nature, characteristics, and functioning will be excused to an extent that is essential to derive its purpose.

You can redeem your gift vouchers within 7 business days of purchase. Please go through our gift voucher terms and conditions for more information. All our artisans comply with Crafter’s Collage returns policy. We assure you peace of mind while shopping with us. If you have any questions or confusion feel free to get in touch with us at.

What All You Can’t Send Back

You might find some items or products that cannot be returned or canceled and we understand that it is a bit of an inconvenience. Nonetheless, we inform you beforehand that such items are NON-REFUNDABLE and advise you to read the terms and conditions attached to such goods before you make a purchase.

items that are considered Non-Returnable or Non-Refundable or Non-Cancellable are as Follows:

Products that are made to your specific requirements

These items are outside of standard make and features and the artisan/creator takes special care while retrieving or creating such good

Every such item is personalized to a particular customer’s preference and hence can’t be resold to another buyer due to its bespoke features and elements

Perishable goods such as foods or semi-cooked packaged items DO NOT qualify for return or cancellation

Specifically designed products that are commissioned only on the behest of the customer such as art and sculpture pieces, ceramics and other intricately designed items are NON-REFUNDABLE

Personal items such as cosmetics and innerwear or other items that require hygiene seal to be broken to be used CANNOT BE CANCELED

To find out in detail what items qualify and what don’t as cancellable/returnable/refundable refer to the Crafter’s Collage Product List.

GIFT CARDS AND VOUCHERS

Using Gift Cards or Gift Vouchers on Crafter’s Collage

crafterscollage.com provides you gift Cards or vouchers in the electronic format. You can also opt to send these Gift Vouchers directly to the recipients. A PDF file format can be obtained by you via mail, then printed later on to be gifted to the recipient in person.

Gift vouchers come in different price denominations
You can buy use gift cards to buy gifts for yourself or present them to others
Any recipient can use this gift certificate to buy products from Crafter’s Collage which can meet their needs exactly
In case you have purchased the gift voucher or card for yourself, you can easily check the voucher code on your balance accounts
Gift voucher codes can be used as discount coupons or a payment method when you check out
Your Crafter’s Collage gift voucher would be delivered to you by email or post office
If you decide to present more than one recipient with a Crafter’s Collage gift voucher, just fill in multi-shipping addresses ad you can surprise all your friends at the same time.
In case you purchase a voucher for someone other than yourself, the coupon code will be delivered directly to the recipient and not to you.
After having received your Gift Voucher code, you can easily check your Gift Voucher balance and status.
Important notice: All Gift Vouchers might not be available on our mobile website. Please access the desktop version of our website to avail this service.

Do bear in mind that all of Crafter’s Collage’s Gift Vouchers have a definite lifespan and that is of 12 months from the date of issue and NOT the date the recipient gets them. Every Gift Voucher comes with an expiry date marked on it. Any voucher which is not used within this 12 month period will expire and the benefits or funds on it will be lost and stand irredeemable. All recipients of any Gift Vouchers from Crafter’s Collage including its customers need to have a valid email address.

Crafter’s Collage DOES NOT allow its customers to purchase one Gift Voucher(s) with another Gift Voucher(s). Crafter’s Collage’s Gift Vouchers may be purchased only using a valid Debit or Credit Card. Customers are NOT allowed to purchase Gift Vouchers with their PayPal account.

Gift Vouchers DO NOT qualify for return. For more information please read the terms and conditions regarding Gift Vouchers

Though rare, it might happen that Crafter’s Collage’ Gift Voucher codes won’t work. If you do encounter such issues, do note that these codes are case sensitive. Always double check the codes and type in the correct form and case. You can get in touch with us at info@crafterscollage.com for more assistance

You can transfer a Crafter’s Collage Gift Voucher if you want to and anyone can use it as long as they have a valid code. In case you lose your Gift Voucher, we advise you to contact the person from whom you received it. They can reissue you the voucher with the code. A Crafter’s Collage user can find the voucher code by simply logging into their account and going to the “My Orders” section.

Combining or adding a series of voucher codes towards a single transaction if necessary is facilitated. You can even combine your Gift Voucher(s) with a Credit/Debit Card payment to follow through with the transaction. Yes, Crafter’s Collage allows its users to use their Gift Vouchers along with their Credit/Debit Cards to pay against any order on our site. A user needs to apply the voucher code first and then fill in their Credit/Debit Card details to cover the remaining balance.

Important notice: Crafter’s Collage DOES NOT permit combining one or more Gift Vouchers with a PayPal account payment. Crafter’s Collage Gift Vouchers currently CAN NOT be redeemed on our mobile site. Please use the desktop version of our website to redeem your Gift Vouchers.

If you want to buy an item on Crafter’s Collage that is less than what the Gift Voucher is worth, the remaining balance of that voucher appears as Credit in your Crafter’s Collage account. You can use it by default towards your next purchase with us. In case you don’t have an account with crafterscollage.com, you will be prompted to create one before the payment is processed in order to redeem your Gift Voucher with us. To enquire about the current credit balance in your Crafter’s Collage account, simply log into your account and navigate to the “My Credits” section and you can find the details of it there. This feature is currently unavailable on our mobile website. Please visit the desktop version of our site and follow these instructions there.

Important Notice: The amount of Credit issued towards any voucher will be automatically used towards your next purchase on crafterscollage.com. A user DOES NOT have the option of paying in full using their Credit/Debit Card.

Crafter’s Collage allows its customers to return an item that was purchased with a Gift Voucher. Visit our Returns page for more information. All Crafter’s Collage refunds are made via the same method with which you had originally paid. If a user pays in full via a Gift Voucher, the refund is credited to their account as Credit to be used towards their next purchase. If a user pays with a combination of Gift Voucher and Credit/Debit Card, the refund of up to the original amount taken is done to their payment Card first, and the outstanding amount is refunded to their account as Credit to be used towards their next purchase with crafterscollage.com.

ORDERS

Calculating Sales Tax
Your sales tax will be calculated during the checkout on the cart page and will be based on the shipping destination. Remember, some countries may require duties and taxes (international shipping).

Paying for your order
Crafterscollage.com only accepts payments for all orders only via a valid PayPal account (We will introduce other modes of payment soon).

Checking the Status of Your Order
Login to your account and check the status of your order under “My Orders.” For more information visit our FAQs page.

Changing the Order after Placing It
In any such instances, you need to be quick in contacting us. We will try our best to make the necessary changes in your order to accommodate your request.

Redeeming Crafter’s Collage Store Credit?
Crafter’s Collage store credit is automatically applied to your next order and the final payable amount clearly shows the difference at the checkout page. You can open the “My Account” dropdown menu and find out the total or remaining store credit amount in favor of your account. Remember, your store credit that arises out of any returns made to crafterscollage.com DOES NOT expire. However, all credits related to special offers and promotions may be applicable for limited periods of time only. Always read the offer details carefully before making a purchase.

DISPUTE RESOLUTION

Crafter’s Collage Takes Care of Any & All Disputes Arising Between Buyers and Sellers through Amicable Means
We prefer to resolve all your issues through arbitration and that will take place in New York County, New York. Settlement of any dispute is conducted in the English language in accordance with the Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. A commercial arbitrator with substantial experience will be appointed to resolve intellectual property and commercial contract disputes. The prevailing party in any arbitration or resolution procedure shall be entitled to receive reimbursement of its reasonable expenses. For more information visit our Terms and Conditions (Section 9 – Resolution of Disputes).

Disputes with Users or Third Parties
In the event a dispute arises between you and another user or a third party, Crafter’s Collage encourages you to contact the user or third party to resolve the dispute amicably. If a buyer and seller are unable to resolve a dispute resulting from a transaction that occurs on Crafter’s Collage, they may choose to participate in Crafter’s Collage’s case system in order to resolve the dispute. Crafter’s Collage will not make judgments regarding legal issues or claims. For more information on the same kindly visit our Terms and Conditions (Section 9 – Resolution of Disputes)